Refund Policy

Serums: We will accept returns, for any reason, for unopened bottles and bottles that have been used which still contain over 50% of the bottles contents within 30 days from purchase for a full refund or exchange.

Technology (lamps): We will accept returns for ZeigSkin™ LED therapy lamps, for any reason, for a 30 day period from the purchase date. We will accept returns for Lamp Kits for any reason for a 30 day period from the purchase date. If the serums have been used and are open there will be a $150.00 restocking charge for the LED Lamp Kits.

Derma Rollers: We will accept returns of unopened derma roller kits for a period of 30 days. We cannot accept returns nor provide a refund for used derma rollers.

Return Instructions

Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on zeigskin.com may be returned.

Contact Us

• Message Us

• Email: [email protected]

• Live Chat (available Monday-Friday, 9am-3pm PT; Saturday & Sunday, 10am-3pm PT)

How to Return

1. Print the label from your email.

2. Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.

3. Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.

Return FAQs

How long will it take to receive a credit for my returned items?

Once received, return packages are processed within 14 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

I used PayPal to make my purchase, can I exchange my order?

Yes. If you would like to make an exchange on an order originally paid with PayPal, please Message Us.

Our Online Service Team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your PayPal account and will require a credit card for processing.

I used AfterPay to make my purchase, can I exchange my order?

Yes. If you would like to make an exchange on an order originally paid with AfterPay, please Message Us.

Our Online Service Team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your AfterPay account and will require a credit card for processing.

I ordered/received the wrong product, should I return it?

If your online order is not as expected, please Message Us.

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and Message Us.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and either Message Us.

Please provide the order number along with your email address and phone number for fastest service.